FAQ

Where is the boat located?
Our boats are docked along the Christina River at the Wilmington Riverfront. We are located directly behind Iron Hill Brewery and Taco Grande.

Is there a restroom?
Yes, we do have a restroom on board.

Is there a bar on board?
Yes, we do have a bar on board serving alcoholic and non-alcoholic beverages for purchase. Guests are not permitted to bring their own alcoholic beverages and must be 21+ to consume. 

Is there seating available? 

We typically have enough seating for everyone. Seating is first-come first-serve. Guests are permitted to get up and move about the vessel so typically no one is seated for the entire cruise. We encourage everyone to mingle and there is plenty of room for dancing!

Where does the boat go? 

Our departure point is situated along the Riverwalk, conveniently located behind Iron Hill Brewery. Our usual route extends a couple of miles to the Port of Wilmington. However, please note that on certain occasions, we may encounter limitations due to bridge closures preventing access to certain areas along our route. Rest assured, our journey remains delightful and filled with enjoyment, offering a memorable experience for all aboard!

Is smoking allowed?

Unfortunately we do not allow our passengers to smoke while on board.

How soon do I need to check in?
Please check the schedule for boarding and departure times. It is recommended that you arrive 20 minutes prior to posted departure time. You will need to check in at our Ticket Booth conveniently located near the dock or have your mobile confirmation available at boarding.

Can we decorate the boat? 

If you reserved a private boat you are welcome to decorate and set up any essentials you may need. Please reach out and get approval for any large items.

For public cruises, you are welcome to bring props/small party supplies.

Do you offer Catered parties? 

We do not provide any catering but there are many local restaurants that provide catering for our private charters! Give us a call if you would like any recommendations. 

We do not offer/ allow food on public cruises.

Where should I park?
Free parking is available at lot “K”
Use the address 601 South Madison St. Wilmington, DE 19801

What is the cancellation policy? Weather policy?

Inclement Weather: 

We do our best to contact our guests as early as possible to let you know if we will be unable to operate any of our scheduled tours due to unsafe weather conditions, unforeseen technical issues, passenger minimums, etc.. If there is a light rain we will still go out as our Catamaran is 75% covered. If you have not received a call and/or email from us prior to boarding you can assume your tour has not been cancelled. Please understand that our crew monitors the weather closely. We will contact you! All weather cancellations will receive a FULL REFUND OR RESCHEDULE! 

Cancelation Policy:

If You Cancel: Cancellations made up to 7 days before your scheduled cruise are eligible for a full refund or may be rescheduled to another date. Cancellations within 7 days of the cruise may be rescheduled or receive a credit for a future trip. This policy does not apply to Private Charters.

Trip Protection: Guests who purchased trip protection upon booking may receive a full refund up to one hour prior to cruise departure, less the cost of the trip protection and any processing fees.

If We Cancel: We closely monitor weather conditions, passenger counts, and other factors to ensure the safety and quality of every cruise. If a cruise does not meet the minimum number of passengers, weather conditions make sailing unsafe per Coast Guard regulations, or other factors prevent departure, we will notify you  as soon as possible using the phone number or email provided at booking. In the event of a cancellation, you may reschedule for another date or receive a full refund if rescheduling is not possible.

Light rain will not cancel a cruise, as our catamaran is 75% covered. If you have not received notification prior to boarding, you can assume your cruise is operating as scheduled. Be sure to check your texts, voicemail and email prior to leaving for your cruise to ensure you are aware of any last-minute updates.

Trip Protection: Guests who purchased Trip Protection will receive a full refund, including the cost of the cruise, any processing fees, and the Trip Protection fee if we cancel the cruise.

Is swimming allowed?
No, swimming is not allowed. There is a very swift current. Guests could be fined if intentionally entering the water.

Is there a minimum number of passengers required to depart?
Typically we require a minimum of 10 passengers to depart. If we need to cancel we will do our best to notify any booked customers as soon as possible.

Can I bring pets on board?
Sorry, no personal pets on the scheduled tours. Only ADA recognized service animals. Please give us a call for our policy about pets on Private Charters.

Do I tip the crew?
Our staff works very hard to ensure a safe and fun cruise for everyone. So please show your appreciation by tipping!

What is the boat’s capacity?
Our Party Boat can accommodate over 40 passengers.

Are there any age requirements for the cruises?
Everyone is welcome on our cruises unless specified. A child must be accompanied by an adult if under the age of 16. Identification is required for alcoholic beverage purchases. Alcohol will only be served to those 21 years of age and older.

In an emergency, will someone be able to reach me while the boat is out?
Yes. The vessel remains very close to shore at all times and should be within cell phone range throughout the trip.

If you have any additional questions please call us. Thank you.