OUR TERMS AND CONDITIONS
We do our best to contact our guests as early as possible to let you know if we will be unable to operate any of our scheduled tours due to unsafe weather conditions, unforeseen technical issues, passenger minimums, etc.. If there is a light rain we will still go out as our boat is 75% covered. If you have not received a call and/or email from us prior to boarding you can assume your tour has not been cancelled. Please understand that our crew monitors the weather closely. We will contact you! All weather cancellations will receive a FULL REFUND OR RESCHEDULE!
If you cancel: Up to 48 hours prior to your scheduled cruise, you may reschedule your trip to a different date or a full refund will be given. If you cancel within 48 hours of your scheduled cruise, you may reschedule to a different date or receive a credit. Remember to please arrive at least thirty minutes prior to departure time. If you no-show or if you are late and miss the boat we will not provide a refund or credit.
If we cancel: In the event that the cruise does not meet the minimum number of passengers to set sail, or if weather conditions are too poor to sail per company safety requirements, we will notify you as soon as possible by the telephone number or email address provided when the reservation was made. You will be asked to reschedule or if that is not possible a full refund will be issued. Our vessel is 75% covered so most of our cruises are rain or shine.
Private Charter Policies:
Deposit: A 50% deposit is required to reserve your charter. The balance must be paid 7 days prior to the scheduled day of the charter. If the balance is not paid prior to departure (unless mutually agreed upon), CCWT reserves the right to cancel the charter and no refund will be granted.
Refunds: You may cancel up to 30 days prior to your scheduled charter and receive a full refund of the deposit. The deposit will be non-refundable If you cancel within 30 days of your scheduled charter. The non-refundable nature of these payments reflects the fact that CCWT may forego other charters after reserving a charter for your group or may incur other expenses to accommodate the anticipated number of passengers. There will be no refund if a charter is shortened or terminated because a passenger becomes disorderly, refuses to follow the directions of the captain or crew of the vessel, or suffers a medical emergency. The charterer shall be responsible for any damage to the vessel or any equipment caused by the guests.
The charter deposit WILL be refundable if Coastal Marine Group is unable to provide the charter because of weather, mechanical problems, or other reasons within the reasonable discretion of the Captain or management.
Our crew will check you in at boarding. Please arrive at least 15 minutes prior to departure time. If you think you may arrive close or after the departure time, we recommend you contact us by phone to let us know. This does not change our policy, only allows our staff to do their best to still accommodate your party.
We do not allow refunds for guests who miss their scheduled cruise. Should you need to make any changes to your reservation, please contact us.
THERE ARE INHERENT RISKS INVOLVED WITH BOATING, including, but not limited to equipment failure, perils of the sea, harm caused by other vessels, boarding or disembarking boats, and activities on the docks. You will fully assume responsibility for your own safety and the guests that will be on board (including, without limitation, following all directions of the boat’s captain and crew) while participating in the cruise. You must fully understand that the involved boat has limited medical facilities, our crew is trained in CPR/ First Aid but we are not responsible for any actions in attempting to perform first aid or rescue.
Having read this, you must agree to RELEASE from LIABILITY and HOLD HARMLESS Delaware Cruises & Events, LLC, along with its respective officers, directors, employees, owners, members, managers, affiliates, agents, representatives, attorneys, heirs, personal representatives, successors and assigns, all individuals associated with the cruise, from any and all liability, claims, demands, equitable relief, damages, costs, expenses, and causes of action of any kind or character, of any type or nature whatsoever (including negligence), arising out of the cruise.
I authorize Delaware Cruises & Events, LLC to use any photographs, personal narrative, interviews, or audio and video recording of the cruise for any and all purposes.
Alcoholic beverages, drugs, or weapons are not allowed on board. Management reserves the right to refuse admission or remove any person whose conduct is deemed by management to be disorderly or who fails to comply with the terms and conditions herein.
No animals or pets of any kind, except service animals, are allowed on our tour vessel during a scheduled cruise. Please call about our policy regarding animals on Private Charters.
COVID-19 POLICIES AND PROCEDURES
Coastal Marine Group continues to be committed to ensuring the health and well-being of our customers and crew members. Our management is carefully monitoring the rapidly evolving communications and recommendations from the Centers for Disease Control (CDC), government agencies and state and local officials and have implemented new policies and procedures to safety resume operations.
Social Distancing: Guests will check in at the ticket booth, and will remain at a safe 6’ distance boarding and while on board. We are limiting our passenger capacity to ensure space between guests on board.
Cleaning: We’ve increased the frequency of cleaning and disinfecting surfaces between each cruise. We have a fresh water sink available for guests to wash their hands. Hand Sanitizer will also be available to everyone on board.
Face Masks: Guests will be asked to wear a face covering while waiting to board, and until seated on our vessels. Crew members will be asked to wear a face covering unless they are narrating a tour or distanced near the helm.
Wellness Checks: Crew members will be receive daily wellness checks to ensure they are healthy and symptom-free. We will also be checking temperatures of all guests while boarding using our non-contact laser thermometers. We ask that you please stay home if you are experiencing any symptoms.
Thank you for your support and understanding during these temporary challenges.